9. Billing and plans
Admin only, at Settings → Billing & plan (/settings?panel=billing).
The billing panel is authoritative. Plans are configuration and can be adjusted, so any figures here are illustrative — always check the panel for your organization's actual terms.
If you manage several companies, billing and usage are separate for each one. Check the company name in the sidebar before changing a plan or reviewing usage.
What a plan controls
| Pages per month | How many pages you can receive per billing period — a three-page invoice uses three |
| Overflow price | Per-page rate past the allowance, if your plan has one |
| Linked chats | How many Telegram chats you can connect |
| Direct API access | Whether you can push entries over the API and sync master data live |
Current public plans
| Plan | Monthly price | Included pages | Extra pages | Channels | API push |
|---|---|---|---|---|---|
| Free | Free | 10/month | Not available | 1 | Included |
| Starter | RM 49 | 300/month | RM 0.70/page | 10 | Included |
| Growth | RM 199 | 2,000/month | RM 0.40/page | 50 | Included |
| Pro | RM 399 | 10,000/month | RM 0.30/page | 100 | Included |
Every plan includes API push. Free stops accepting documents after its monthly page allowance; paid plans continue at their listed per-page rate.
How usage is counted
Pages received during your billing period. On a paid subscription that period runs from your billing date, not from the 1st of the month. The usage meter on the panel shows the period and the count.
Failed pages don't count. Neither do pages support has confirmed as invalid — those are credited back.
What happens at the limit
- A plan with an overflow price keeps processing and bills the extra per page on your next invoice.
- A plan without one, including Free, stops accepting new documents until the period resets or you upgrade. Telegram senders receive a limit message.
Subscribing
Pick a plan and subscribe. You're taken to our payment provider's hosted checkout page to enter card details. Card payments only.
Your plan changes when the payment confirms, not when you submit the form. If entitlements haven't updated immediately after paying, give it a moment and refresh before contacting support.
Pay monthly or yearly
Plans that sell a yearly option show both prices on their card, with the saving worked out for you — "Save 17%", and what it works out to per month. The saving is calculated from the two prices, not a fixed "two months free", so each plan can be discounted differently. A plan with no yearly option simply doesn't show one.
Your allowance stays monthly inside a yearly term. It resets every month on the anniversary of the charge day. Unused pages never carry over, and pages past the allowance bill at the plan's per-page rate exactly as they do monthly.
Switching plans
Every button on the plan grid says what it will do before you press it, and the confirmation names the amount, any credit, and the new renewal date. The rules:
| What you're doing | Charged today | When the plan changes |
|---|---|---|
| Moving up a tier, monthly or yearly | The full new price | As soon as the payment lands. The period restarts from the charge, and the rest of the old one is forfeited — the dialog says so first. |
| Same plan, monthly → yearly | The full annual price | As soon as the payment lands, and the year is added on to what you already have. Nothing is forfeited. |
| Moving down a tier, or buying the same plan again after cancelling | Nothing | At the end of the period you have already paid for. The panel names the date. Never a double charge, never a refund. |
| Moving up a tier part-way through a yearly term | The new annual price less the unused part of the year you paid for | As soon as the payment lands, with a fresh 12 months from the charge. |
| Anything else while on a yearly plan — any monthly plan, or a lower yearly tier | Not offered | Available when the yearly term ends. The button is visible but disabled and the tooltip names the date. |
No refunds, no proration — with one deliberate exception. "No refunds" costs a monthly customer a few unused weeks at worst; applied to a yearly customer it would cost up to eleven months. So mid-term the only move sold is a higher yearly tier, and that one credits the days you have already paid for. The credit makes the upgrade cost the same whenever you do it.
The credit is worked out from the plan's current listed price, so if a price changes mid-term the credit moves with it.
Entitlements only move when money lands. A scheduled switch (down a tier, or the same plan again) charges nothing that day and the panel says which date it starts — so "I paid and my plan didn't change" is usually a scheduled switch, not a failure. A pending plan is shown on the panel with what it is waiting for; if you closed the payment page, pick the plan again.
When am I charged next? Next billing on the panel. A new period starts the moment the payment cleared, not when our server processed it, so a plan bought at 18:19 renews at 18:19.
Cancelling
Cancelling stops the next charge. You keep your plan until the end of the period already paid for; the banner shows the date. After that the organization falls back to the Free allowance — or, if your organization has no free allowance available, document processing stops until you pick a plan. The panel tells you which of the two applies to you before you cancel.
Nothing is deleted. Documents, master data, and settings all stay. Resubscribe any time from the same panel.
The failure mode worth knowing about
If renewal stops going through, your organization reverts to the free allowance after a short grace period of a few days, which absorbs a payment that clears late. Entitlements are worked out fresh on each request, so a lapsed subscription simply stops applying — nothing has to run at midnight for it to take effect.
For a manually invoiced plan, active admins receive one renewal reminder during the seven days before the period ends. The email links to Settings → Billing & plan, where you can set up automatic card renewal. Card subscriptions renew automatically through the payment provider, so beres does not send this separate reminder.
If the plan does expire, you'll see a warning banner on every page naming the plan that ended and when. The Billing panel shows the same warning above the plan list.
Some organizations have no free allowance to fall back on. Those read as No active plan: new documents stop being processed, but nothing is lost — everything already in beres stays readable, reviewable and exportable, and picking a plan starts processing again.
Other symptoms: a quota message arriving weeks earlier than expected, or API push refusing with "Direct API push is not available on your current plan."
If you rely on API push, check this panel when your card is replaced or expires.
Billing history
The panel lists past charges and your payment method. Use it to check what was billed and when, including overflow charges.